FAQ

1) How can I contact your customer service team? 

For customer service inquiries only, please mail info@huntedfox.co


2) I emailed your customer service team. When will I receive a response? 

Our customer service team aims to respond to all E-mails within 24-48 hours.

 

3) How long will Shipping take?

All the orders are dispatched within 2 Business days from our warehouse after receiving the order. 

Shipping time estimates are 3-10 Business days

Please note our fulfilment and shipping estimates depends on Customer location and shipping estimates might increase for your order during Public Holidays and busy periods.

 

4) Do you offer Returns and Refunds? 

Yes, Please check our Product Return and Refund Policy to know more. 

 

5) What if I receive a damaged product? 

Please mail info@huntedfox.co with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

 

6) Will customs and taxes be included in the product price? 

Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details. 

 

7) Do you offer discounts and promotions? 

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

 

8) Why hasn't my tracking status been updated? 

Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status. 

 

9) Is it possible to change or cancel an order? 

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse. 

 

10)  What payment gateways do you provide? 

We have partnered up with MasterCard, Visa, PayPal, Apple Pay, Amex, etc. 

SIZE GUIDE

NAME

 FINISHED SIZE

SUGGESTED USE

SMALL ACCENT

16x16"  |  40x40cm

accent chair, sofa highlight, kids bed

ACCENT

18x18"  |  46x46cm

accent chair, sofa highlight, kids bed

SMALL ESSENTIAL

20x20"  | 51x51cm

neutral zones, use to highlight your favorite accent, additional support 

THROW

23x23"  |  59x59cm

deep sofa, floor pillow, queen bed, chaise lounge

LARGE ESSENTIAL

24x24"  |  61x61cm

neutral zones, use to highlight smaller accent pillows, floor 

EURO

26x26"  |  66x66cm

2 for queen bed, 3 for king bed, floor, stacked, large seating

CHAIR LUMBAR

10x22"  |  25x56cm

salon chair, single seat, chaise lounge, childs bed, sleek sofa

LUMBAR

14x26"  |  36x66cm

E V E R Y T H I N G

QUEEN LUMBAR

14x32"  |  36x81cm

sofa, queen& king bed, chaise lounge, double seat

KING LUMBAR

20x32"  |  51x81cm

sofa, lounge, daybed, queen & king bed

BABY MAMMA LUMBAR

14x48"  |  36x122cm

sofa, queen & king bed-everything else

OTTOMAN

18x18"  |  46x46cm

living room seating, dining seating, lounge, events, wedding, foot rest

SMALL OTTOMAN

10x18x"  | 46cm

foot rest, kids room, lounge tables, coffee tables

IT'S A POP-UP.

Yep.  Just give us your email and we'll keep you posted on all the H|F haps and what have you's! [whistle sound]

Promise not to get all clingy